Technical Support

We aim to provide current and important information to help you maximize the life and power of your installed equipment base.

As part of this service, we have provided a listing of links to various OEMs.

Additionally, we have established a Technical Library. All files are either PDF, zipped or a in a graphic or html format, and we have given you a link and listed the size of each file currently available for download, plus listed a number that are not yet available for download.

COMPUTER TAPE DRIVE SUPPORT

To contact Sprague's Technical Support personnel about a problem with a tape drive, please complete the following form:

Your name:
Your company name:
Your email address:
Please enter your phone number in case there is an error in your email address entry:
The OEM or make and model number of your recorder:
List the name and type of tapes that you use:
What operating system are you running during backup operations (DOS, Windows, UNIX, etc):
When did you first acquire the unit:
What backup or other tape software are you running (eg Sytos Plus, Backup Exec, etc):
When was the last time the unit was cleaned?
How often is the unit cleaned?
What do you use to clean the unit?
Were the tapes you were trying to use when the problem occurred recorded on previously?
If the answer to the previous question was yes, how did you erase the tape?
Please describe the problem that you are having (Note: if the problem involves the operation of the software, such as memory errors or like, please include a description of the computer system, such as motherboard speed, and RAM):
Thanks for your time. A representative will be in touch with you as soon as possible.

SUGGESTIONS?

If you have any suggestions for helpful topics we could cover, please email our technical support staff.